NDIS Registered Provider Servicing South Brisbane, Bayside ,Logan & North Gold Coast
NDIS Registered Provider Servicing South Brisbane, Bayside ,Logan & North Gold Coast
Our journey began in 2017 when our founder's beloved father, suffering from Alzheimer's and other conditions required full time care. Yolanda took time away from her business to provide support for her dad, eventually selling the business to be a full time carer.
It was during the latter stages of his care that Yolanda discovered a profound need in the care industry for in home support for those that can no longer do for themselves and to assist families to lighten the load.
On completion of her accreditation Yolanda worked in Aged Care and also as an independent support worker for a lovely young man and his family. She quickly discovered that whilst residential aged care facilities provide a necessary service, it was in home care where she felt she could add the most value and contribute to overall wellbeing of her clients. Taking on a role for an agency providing supports for a variety of seniors and NDIS participants.
Sadly Yolanda's father passed away peacefully in 2018 at the spritely age of 84. Those that have experienced the debilitating effects of late stage dementia will understand the horrible impact this has on once youthful and knowledgeable souls and how families experience "the long kiss goodbye".
The Company was formed in 2018 and new participants were welcomed. Constantly upskilling to improve her ability to provide quality supports as it became clear that complex care clients had a demand for professional, respectful and compassionate supports to improve their independence whilst maintaining dignity and self belief.
Expansion came in 2020 with additional support workers taken on with the company vision of placing participants at the centre of our focus.
The company obtained its NDIS registration in 2021 and also implemented a client focused software and app for managing care plans, supports, scheduling and staff resources.
2024 will see further growth for the company with new participants and staff. Yolanda whilst running the business still keeps an active role by delivering direct supports to participants.
If you believe that My Support Team would be a great fit for your support needs, please feel free to get in touch for an obligation free discussion on how we can deliver exceptional care to you and your family.
"Alone we can do so little, together we can do so much."
- Helen Keller
My Support Team are committed to providing respectful, honest, transparent and professional support. Placing participants in control of their care needs, while achieving goals and having fun along the way.
We believe that anything is possible with the right helping hands.
Respect
Respect is the foundation of our interactions with clients, their families and our team members. We treat everyone with dignity, courtesy, and consideration. By upholding respect and listening to all involved we create a culture of inclusivity where everyone's voice is heard and valued.
Integrity
Integrity is our guiding principle in every aspect of our work. We adhere to the highest standards maintaining honesty and accountability in all of our actions. Our commitment to integrity ensures that clients develop trust, feeling comforted that we always act in their best interests.
Transparency
We believe that transparency is essential to delivering excellence in supports. Working alongside government agencies, allied health, families and our valued partners to create a framework of supports for clients. Through transparent collaboration we can develop specific expertise, understanding and acquire valuable resources. Creating a trusting and supportive environment.
Professional
Professionalism is at the core of everything we do. We genuinely care for clients and strive to understand their individual needs and emotions. Our professional approach ensures that we provide care with empathy, dignity and confidentiality. Providing the best possible care outcomes.
Fun
Never underestimate the power of having fun. Your care is our highest priority and having some fun on the journey is an important aspect. Peaches our cheeky ambassador can come with you on adventures for a light hearted approach to everyday life.
We are always happy to join in the fun and not take ourselves too seriously.
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